AirAsia disaster's lasting effects.
The search for AirAsia Flight QZ8501...
(CNN) -- News that debris was found after an Indonesia AirAsia flight went missing over the weekend marked the third major incident involving Southeast Asian airlines this year.
In March, Malaysia
Airlines Flight MH370 went missing after it mysteriously deviated from
its scheduled flight path from Kuala Lumpur to Beijing. The plane is
believed to have been lost over the southern Indian Ocean near
Australia, yet no wreckage has been found.
Then, in July, Malaysia
Airlines Flight MH17 was shot down over eastern Ukraine -- possibly by
pro-Russian separatists, although Russia suggested that Ukraine was in
some way responsible.
Alan Khee-Jin Tan
So, are passengers traveling in Southeast Asia rattled?
The latest incident has
certainly fanned concern that travelers might lose confidence in
regional airlines altogether, particularly Malaysian carriers. Yet
although Flight QZ8501 was an AirAsia flight, it was operated by
Indonesia AirAsia, which is not a Malaysian airline and is instead
majority-owned by Indonesian interests. (The AirAsia group has similar
minority holdings in subsidiaries in Thailand, the Philippines, India,
and, soon, Japan, although these subsidiary airlines use the AirAsia
brand).
AirAsia jet search zones to expand
Schoolchildren among missing passengers
Yet while travelers will
likely be somewhat unsettled by this year's developments, AirAsia will
probably weather this difficult period. After all, the group pioneered
the low-cost model in Asia, and has built a strong reputation for affordable and safe flying. Until the QZ8501 incident, more than 200 million passengers had flown on the AirAsia network, including its long-haul arm AirAsia X, with no plane having been lost.
Led by its formidable
founder and CEO Tony Fernandes, the airline has built a reputation as
the champion of the average passenger in the face of more expensive
full-service carriers.
In the process, the
airline has won the loyalty and gratitude of millions of working-class
Asians for whom flying has become an affordable reality. It is therefore
unlikely that recent unfortunate incidents will be able to change this.
What about rivals
swooping in to pick up the business? The reality is that there is no
pan-Asian low-cost competitor with operations on the scale of AirAsia's.
Indeed, because of restrictions in most countries in the region that
prohibit foreigners from holding majority stakes in local airlines,
AirAsia has had to improvise by establishing minority-owned subsidiaries
all over Asia. And, although these are technically separate airlines,
their common branding and Internet booking platform ensures that there
is only one AirAsia in most passengers' minds.
That said, the way AirAsia manages the crisis will also be critical in determining its future.
So far, the consensus seems to be that Fernandes is faring pretty well
by being open, forthright and consistent with the families and media.
However, much will ultimately depend on what actually happened to Flight
QZ8501.
If it is determined to
have been a weather-related accident, as has been widely suggested, the
traveling public is likely to see this as a one-off event that can
eventually be overlooked. It will only be if the airline itself is found
to be somehow at fault -- or perhaps if the cause of the incident
remains unexplained -- that there may be some lingering concerns among
passengers.
All this said, air
transport is undergoing phenomenal growth in Asia, with the region
poised to overtake North America as the world's largest and most dynamic
aviation market. This suggests that the three, likely unrelated,
incidents this year should not warrant sweeping generalizations or
suggestions that airlines in the region have somehow become less safe
than airlines elsewhere.
Of course, such
incidents should still serve to remind airlines and governments
everywhere that safety is of paramount importance, and that the
explosive growth of air travel must also be accompanied by stringent
safety and security standards. But for now, passengers in Southeast Asia
are savvy enough to understand the difference between a trend and
tragic but isolated accidents.